Foxtel, a cable company in Australia made its customers very unhappy last week when it decided to send a software update to its cable boxes during prime time. Viewers claim they lost cable from 15 minutes to a half-hour, while Foxtel claimed that the outage only lasted five to eight minutes.
“Due to a system issue last night subscribers' service was temporarily affected by a software update," a Foxtel spokeswoman said.
“This meant subscribers may have needed to come out of standby mode on their set-top unit once the update finished to restore service. We apologise for any inconvenience.”
Of course, I suppose that every Foxtel subscriber should be able to recognize instantly that their cable went out due to a software update, and once the update was complete, that they needed to get their cable box out of standby mode to get their television back.
It would have been obvious to me.
Yeah, right.
Or should I say crikey?
